BCS - Dr. Juergen Pitschke, +49 351 50196368, This email address is being protected from spambots. You need JavaScript enabled to view it.

Workshop Case Management and Business Process Management - Apply CMMN successfully

Model, analyze, improve Business Processes with CMMN

Target Audience: Case Manager, Business Process Analysts, Business Analysts, Enterprise Architects, Business Architects, Business Process Manager
Case Management and BPM

Business Processes are an essential success factor for all enterprises. But not all processes are predictable at design time. The workshop gives you a start into how to model and analyze flexible Business Processes - or in short: It provides an introduction into "Business Case Management".

Business Processes are an essential success factor for all enterprises. Often Business Process Projects fall short of the expectations. One reason is the reduction to view the process flow as a single view for a process. These fixed logical process flows don't always exist. This is especially true for all service-oriented processes. The OMG provided the standard "Case Management Model and Notation (CMMN)" as an essential building block to fill the gap. The workshop introduces the basic principles and concepts, gives a more in-depth introduction into the standard, and shows how to integrate Case Management into an Enterprise Architecture and an existing Business Process Management using real-world examples.

Participants acquire knowledge about:

  • Business Process Management Concepts for Service Processes - predictive versus flexible processes
  • Notations for Case Management: Case Management Model and Notation
  • Stakeholder and Views: Who needs which information? How is Case Management related to classical Business Process Management?

Participants acquire the following skills:

  • Identify, scope, and classify Business Cases: How can I scope and classify Cases? Predictive Process or Adaptive Case - How to find the right method?
  • Structure and describe Cases: How to analyze Cases? Which information is needed for which view?
  • Case Management Method: How to introduce Adaptive Case Management into daily practice? How to maintain Case Models?

The workshop consists of the modules MBBE, CMMN 1-3, and a final question-and-answer session.
You can book the entire workshop or individual modules on my booking page! Register now!
I would be happy to advise you on the selection of modules. Do you need additional modules? Please express your wishes.

Workshop: Case Management for Business Analysts - Apply CMMN successfully

"Good" Business Processes are a critical success factor for many enterprises. Business Process Models are the basis for understanding, analyzing, optimizing Business Processes, or just to communicate the Business Process. To focus only on the activity flow of the Business Process using the OMG standard "Business Process Model and Notation (BPMN)" limits the success rate, especially concerning service-oriented processes. The OMG provided with the standards BPMN, "Case Management Model and Notation (CMMN)" and "Decision Model and Notation (DMN)" essential building blocks to describe non-predictable Business Processes. The workshop introduces the basic principles and concepts for Case Management and discusses the CMMN standard in detail. We use real-life examples to illustrate the integration into Enterprise Architecture and the development method.

The workshop gives a jump-start into "Case Management" and offers practical insight. Participants are able to document, analyze, and optimize own Cases. They are aware of typical use cases for Case Management and know the standard notation CMMN. Focus is always the practical application of the concepts. Participants are asked to bring their own examples.

Content: Case Management for Business Analysts
  1. What is "Case Management"? What is the difference between a Case and a predictable Business Process? How do cases fit in the Enterprise Architecture?

    We often use terms as "Case" or "Business Process" assuming that everybody involved has the same understanding of the terms. In most cases, this assumption is terribly wrong. First, we clarify the terms, concepts, and relations between artifacts. We compare different definitions for "Case Management" from theory, standards, and praxis to get a working definition for "Case". We show the relationships to classical Business Process Models, Business Logic, Decision Management, and Requirements. Using the Zachman-Framework, we illustrate the connections between Business Case Models and other artifacts in an Enterprise Model.

    1. What is a "Business Case"?
      1. Definition "Business Case"
      2. Concepts, elements properties of a Case
      3. How "adaptive" are Business Cases?
    2. Business Cases, Business Processes, Decision Management, Enterprise Architecture
      1. Business Case versus Business Process
      2. Business Cases and Business Decisions
      3. Business Cases and Enterprise Architecture

  2. Case Management Model and Notation (CMMN) - Describe Business Cases

    Which notations and tools do we need to model a Business case? This part introduces to the OMG standard "Case Management Model and Notation (CMMN)" nd discusses the elements we need to describe Cases from a business point of view.

    1. Case Management Model and Notation (CMMN)
      1. Overview
      2. CMMN Elements
    2. CMMN for Business Analysten - Describe Business CasesBusiness Cases: Case Plan Model
      1. Case information: Case File and Case File Item
      2. Structure Business Cases: Milestone and Event Listener
      3. Business Activities: Task and Stages
      4. Dependencies between Business Activities: Sentries and Dependencies
      5. Plan and Control a Case: Case Planning Table, Sentries, Discretionary Elements

  3. How to develop a Case Management Model? - Introduction into a method

    Very often, users start to develop models intuitively without defining an architecture and a method first. After some time, the models become complex, are not manageable or maintainable. To avoid these pitfalls, we need a systematic approach. This hasn't to be complicated.

    This part of the workshop develops a pragmatic approach for the development and analysis of Adaptive Case Models. Working techniques for structuring, scoping, decomposition of Business Cases are demonstrated using practical examples. We show and use available tools.

    1. Apply CMMN
      1. Creating a Case Model
      2. Tools supporting CMMN
    2. Organizing Case Management Projects
    3. Decompose and Compose Cases
      1. Top-Down-Development of a Case: Structural View, Management View, Task View - Who needs which information?
      2. Decompose Cases: How to structure a Business Case?
      3. Predefine Variants: Define Case Planning Tables
    4. How things are related:
      1. Business Case, Busines Process, Requirements, Terms, and Facts, Business Decisions

  4. Methodology and Next Steps

    Modeling and Analyzing Methods are not formally standardized. We present Best Practices and compare popular modeling methods. We show the strong connections between the standards "Case Management Model and Notation (CMMN)", "Business Process Model and Notation (BPMN)" and "Decision Model and Notation (DMN)".

  5. Tools for CMMN-Modeling

You can book the complete workshop or single modules on my booking site! Register now!